ECOrepono Technology Inc.
Free & Fast Delivery
Free shipping costs on every domestic orders in US and Canada warehouse. Fast Shipping: 7 – 21 business days shipping service for all products.
Warm Reminder: please note if the Solar Generator bundle is purchased, all items included will be shipped in separate packages.
30-Day Money-Back Guarantee
Return your undamaged products for ANY reason, within 30 days, and you’ll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With ECOrepono’s 30 day money back guarantee policy, please return materials in a new/near-new condition and you’ll get your money back!
Free Warranty Extension
A 6 month warranty on renewed ECOrepono products. Please contact ECOrepono for warranty extensions at any time.
Free 24/7 Support
Our dedicated support team will answer all your questions within 24 hours (working days).
Email: support@ecorepono.com Mon – Fri 9:00 am – 6:00 pm EST
Free RMA Return
Free return label for your return request whilst your product is under warranty. A free replacement whilst your product is under warranty. Free shipping on your replacement under the warranty.
Consultation and Customization
Tailored advisory services to assist clients in selecting the most suitable portable power station models based on their specific needs and usage scenarios. Customization options available for optimizing power output, battery capacity, and additional features as per client requirements.
Our TEAM IS READY TO GIVE YOU THE SMILE YOU DESERVE.
Our team is poised and committed to deliver not just a reliable power solution but a seamless experience that exceeds your expectations. We’re dedicated to providing the power you need, precisely when and where you need it, ensuring a dependable source of energy that powers your adventures and endeavors. Trust us to empower your journey with our robust and versatile portable power station, guaranteeing the assurance and convenience you deserve, every step of the way.
After-Sales Policy
Warranty
1. Limited Warranty
- ECOrepono Inc. warrants to the original consumer purchaser that the ECOrepono product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the ‘Warranty Period’ section below, subject to the exclusions set forth below.
- This warranty statement sets forth ECOrepono’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
2. Warranty Period
- 3+2 years warranty – ECOrepono 3000 Pro Series/2000 Pro Series/2000 Plus Series/1500 Pro Series/1000 Pro Series/1000 Plus Series/300 Plus Series, related accessories and Solar Panel Connector.
- 2+1 years warranty – ECOrepono 1500 Series/1000 Series/500 Series/300 Series/240 Series/160 Series/SolarSaga 200W/100W/80W, related accessories and carrying case.
- A 6 month warranty on renewed ECOrepono products.
In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
3. Exchange
ECOrepono will repair or replace (at ECOrepono’s expense) any Jackery product that fails to operate during the applicable warranty period due to a defect in workmanship or material. The repaired/replaced product assumes the remaining warranty of the original date of purchase.
4. Limited to Original Consumer Buyer
The warranty on ECOrepono’s product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
5. Exclusions
ECOrepono’s warranty does not apply to: ·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in ECOrepono’s current product literature. ·Attempted repair by anyone other than an authorized facility ·Any product purchased through an online auction house. ·ECOrepono’s warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months
Logistics
- All orders on ECOrepono’s Official Website will be shipped within 3-5 days after the order is placed, normally using a FedEx service – with the shipping time in the following states, taking 7-14 working days to receive. Please note that the shipping time in remote areas will be extended.
- Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on.
- The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.
We commit to prompt shipping and reliable delivery of portable power stations and solar panels. Orders will be processed efficiently, and delivery times will be communicated clearly to customers. We strive to ensure timely delivery, adhering to specified schedules and providing tracking information for shipments
We provide comprehensive installation guidance and support for customers acquiring solar panels and portable power stations. Detailed manuals, instructional videos, and access to technical assistance ensure proper setup and integration, enhancing the user experience.
Our products come with a warranty period ensuring quality and reliability. The warranty covers manufacturing defects and ensures prompt resolution through repairs or replacements as deemed necessary. Customers can rely on our after-sales service for any issues encountered during the warranty period.
We maintain an updated inventory to ensure availability of portable power stations and solar panels. Regular stock checks and forecasting help us manage supply efficiently, preventing unnecessary delays in fulfilling orders and ensuring a consistent supply chain.
In our logistics operations, we prioritize eco-friendly packaging materials and sustainable practices. We strive to minimize waste and reduce environmental impact by utilizing recyclable or biodegradable materials in packaging portable power stations and solar panels, contributing to a greener supply chain.
Payment
1. Payment Methods
The following payment methods are available.
- Visa/Mastercard/American Express/Discover/Diners Club/Shop Pay/Apple Pay/Google Pay/PayPal Express/Affirm
2. Payment Failure
- To protect your security and privacy, your bank cannot provide ECOrepono with information about why your payment was declined. Please contact your bank directly to resolve these payment issues.
- To determine why your payment was declined – please consider the following factors and contact your bank for more information if necessary.
- ① Have you exceeded your credit limit?
- ② Did you correctly enter your credit card number, credit card expiration date, billing address and phone number into your account?
- ③ Did you make purchases that exceed your normal spending limit? Some banks will block transactions for security reasons.
- ④ Does your card issuer have special policies, regarding electronic or Internet purchases
3.Payment Security: Our website employs advanced encryption and security measures to safeguard payment transactions. Customer information is protected using industry-standard protocols, ensuring confidentiality and preventing unauthorized access.
4.Pricing and Currency: Prices for portable power stations are displayed in the local currency or currencies specified on our website. Any applicable taxes, fees, or shipping costs are clearly outlined at the time of purchase to provide transparency in pricing.
5.Payment Confirmation: Upon successful completion of a payment transaction, customers will receive a confirmation email or notification confirming the receipt of payment and details of the purchase, including order number, item(s) purchased, and payment amount.
6.Pre-Order and Reservation Payments: For pre-order or reservation of portable power stations, a deposit or partial payment may be required. The remaining balance will be due upon shipment or release of the product, as specified in the pre-order terms.
7.Cancellation and Refund Policy: Customers can cancel their orders within a specified cancellation period, subject to terms and conditions outlined in our cancellation policy. Refunds for canceled orders will be processed according to the refund policy, which includes deducting any applicable fees or charges.
8.Payment Disputes and Resolutions: In the event of payment disputes or issues, customers are encouraged to contact our customer service team promptly. We are committed to addressing payment-related concerns and resolving disputes in a fair and timely manner, ensuring customer satisfaction.
Return & Replacement
1. Refund
- ECOrepono offers a 30-day money-back guarantee for goods purchased directly from ecorepono.com. We are confident that you will love your new ECOrepono product. However, if you are unsatisfied for any reason, please do let us know within a 30 day period. Once we receive the product and confirm its validity, we can refund the full purchase price. To return an item, please contact us via email support@ecorepono.com during our normal business hours. In order to return your product within the 30-day return policy, please ensure that:
- You have purchased the product directly from ecorepono.com. You should contact ECOrepono and begin the return process, within 30 days from the original shipment date. The product is returned in the original packaging – with all materials included, in new or as-new condition, and you should additionally provide your return authorization number.
2. Late or Missing Refunds
- If you haven’t received any refund yet, please do recheck your bank account carefully again. If your payment was made by credit card, once we receive the product we will credit your account. Please do allow 7-10 business days for the credit to appear on your credit card statement.
- You should also contact your credit card company direcltly, if the credit still hasn’t appeared – it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ecorepono.com.
3. Return & Refund Conditions
- Please carefully read the terms and conditions below. If the terms and conditions are not met, ECOrepono reserves the right to refuse the exchange or refund. Please note that ECOrepono does not permit the return of or offer refunds for the following products: A product that is custom configured or branded to your personal specifications. A product purchased from a 3rd party retail partner.
4. How to Return an Item
- To return an item you’ll need to obtain a Return Material Authorization (RMA) number. ECOrepono will not accept returns without prior authorization and an RMA number. You can get your RMA form by contacting us via telephone, or email for assistance.
5. Process for Returning a Product
- ① Obtain a Return Merchandise Authorization (RMA) Number:
- All returns must have an RMA number for processing. Contact ECOrepono at support@ecorepono.com for any assistance.
- ② Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to ECOrepono. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
