Frequently Asked Questions

• You can reach our customer service team via email at support@ecorepono.com, or through the contact form on our website.

• We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, bank transfers, and other secure electronic payment options.

• Yes, our portable power stations are designed to be compatible with a wide range of third-party solar panels and accessories, enhancing flexibility and customization.

• Yes, we periodically offer discounts, promotions, and special offers on our portable power stations. Please check our website or subscribe to our newsletter for the latest deals.

• The duration varies based on the model and usage. Typically, our portable power stations can power devices for several hours to multiple days, depending on the power demands of connected devices.

• Yes, we offer discounts and special pricing for bulk orders. Please contact our sales team at support@ecorepono.com for more information on bulk purchase discounts.

• Our portable power stations come with one year warranty that covers manufacturing defects. Please refer to our warranty policy for detailed coverage and terms.

• Yes, our portable power stations support pass-through charging, allowing you to use the station while it’s being charged.

• Yes, we provide safety guidelines in the user manual. Please ensure to follow these guidelines for safe and optimal use of the portable power station.

• Consider the power requirements of your devices and the duration you’ll need power. Our sales team can assist in choosing the right capacity based on your usage scenarios.

• Yes, the ECOrepono portable power station comes equipped with a DC input port that allows charging through a car’s 12V socket using a compatible adapter (sold separately).

• Currently, our ECOrepono power stations do not support daisy-chaining for increased capacity. Each unit operates independently.

• Yes, all ECOrepono power stations are equipped with built-in surge protection to safeguard connected devices against voltage fluctuations and potential surges.

• ECOrepono power stations are designed to be water-resistant to a certain degree, offering protection against light splashes or rain. However, they are not fully waterproof and should not be submerged in water.

• The recharge time for ECOrepono power stations varies based on the model and capacity. Typically, using a wall outlet, the recharge time can range from 2 hours to 8 hours for a full charge.

• Yes, ECOrepono power stations are suitable for powering various electronic devices, including laptops and medical equipment, as they provide stable and clean power output.

• Some models of ECOrepono power stations come with a carrying case or bag included for convenient transportation. Please refer to the product specifications or packaging details for information on included accessories.

• Regularly clean the exterior of the power station, avoid exposing it to extreme temperatures or direct sunlight for extended periods, and follow the guidelines outlined in the user manual to ensure optimal performance and longevity.

• Yes, it is safe to leave the ECOrepono power station plugged in after reaching a full charge. The intelligent charging mechanism prevents overcharging, ensuring the safety of the battery.

• ECOrepono power stations are designed to operate within a certain temperature range. While they can withstand moderate temperature variations, extreme heat or cold may affect performance. It is recommended to use the power station within the specified temperature range for optimal functionality.

• Sorry about this. If your package has been pending for 5 days, it may be that the package has been lost or delayed. Please do not hesitate to contact us via support@ecorepono.com, we’ll help you solve the issue.

• You can review your email confirmation with your tracking number and track it on the FedEx site. If you didn’t receive this email, check your spam or junk email folders or contact us by email at support@ecorepono.com. You can also view the tracking numbers once your order has shipped by logging into your customer account.

1. Please feel free to contact us via support@ecorepono.com. We will provide the after-sale service for you within 24 hours.
2. As part of our merchandise return process, we will need some info to process your return and replacement:
Reason for return
Pictures or videos of product problems, etc.
Shipping address
Thank you in advance.

• You can cancel your order while it’s still in the “Processing” status. However, once the status changes to “Shipped,” the order cannot be canceled.
  Please contact us through support@ecorepono.com within one day after placing an order.